Effective Date and Last Revised: 09/26/23

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This Privacy Policy describes the categories of information that Topanga.io ("Topanga.io," "we," "us," or "our") collects from users of and others who access the online services, website, web app, and software provided on or in connection with the service that Topanga.io provides to colleges, universities, and other food and beverage service providers ("Food Service Providers"), which enables users to have food and beverages that they order for pick-up or delivery be provided in reusable, returnable containers (collectively, the “Service”). This Privacy Policy also explains how we can use, disclose, and protect such information, as well as your choices regarding it. The information we collect and the purposes for which we use or disclose it will depend to some extent on how you use the Service and how you interact with us. Throughout this Privacy Policy, "information" includes personal information about you.

We may provide additional, different, or supplemental privacy notices for specific products, services, or other business activities that we offer or in which we are engaged.

PLEASE READ THIS PRIVACY POLICY AND THE TOPANGA.IO TERMS OF SERVICE (THE “TOPANGA.IO TERMS”) https://www.topanga.io/termsofservice CAREFULLY. IF YOU DO NOT AGREE WITH THE PROVISIONS OF THIS PRIVACY POLICY OR THE TOPANGA.IO TERMS, DO NOT USE OR ACCESS THE SERVICE. BY USING OR ACCESSING THE SERVICE, OR BY CLICKING A BUTTON OR CHECKING A BOX MARKED “I AGREE” (OR SOMETHING SIMILAR), YOU SIGNIFY THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE PROVISIONS OF THIS PRIVACY POLICY AND THE TOPANGA.IO TERMS (COLLECTIVELY THE “TERMS”).  

1. What Information Do We Collect and How Do We Collect It?

We may collect the following categories of information in the manner described below. We also can collect information about you through our service providers, third parties, and/or other parties in the manner described below.

We collect information from or about you when you use or access the Service.

Examples of ways in which you can use or access the Service include:

● to create, use, or make changes (for example, corrections, updates, or deletions) to your user account with us (for example, to provide name, telephone number, email address, and user profile) and any other information you may provide;

● to provide contact information (for example, name, telephone number, email address, postal address, and related preferences), information for transactions with us and/or a service provider, third party, and/or other party through, or in connection with, the Service, and information to us and/or a service provider, third party, and/or other party in relation to the Service; and

● to provide information when you contact or otherwise interact with us or a service provider, third party, and/or other party (for example, requests for information, information pertaining to a request for food and beverages you order for delivery or pick-up from Food Service Providers (each, an "Order"), participation in surveys and questionnaires, participation in Food Service Provider promotions, and reporting an issue with the Service); and

We can receive information about you through our service providers, third parties, and/or other parties, which information can be used as described in this Privacy Policy.

We can automatically collect other information from or about you, including:

● an identifier that is unique to the device on which you install an application and some device identifiers may be persistent device identifiers,

● operating system,

● browser type,

● mobile network information,

● internet protocol (IP) address,

● platform type,

● device type,

● software and hardware attributes,

● domain name of your internet service provider,

● your geographic location,

● information regarding your access to and use of the Service, 

● anonymized information, and

● compiled information.

In addition, we can automatically collect information about content viewed or downloaded, landing pages, browsing activity, dates and times of access, pages viewed, forms you complete or partially complete, information about text messages, including the date and time of the call or text message, the parties’ telephone numbers, and the content of any text messages, whether you open an email and your interaction with email content, search terms, error logs, and other similar information.

We, along with our service providers, third parties, and/or other parties, can automatically collect such information through cookies, web beacons, tags, flash cookies or local shared objects, application analytics software, and other technologies. Please see "Cookies and Other Technologies; Do Not Track" below.

We may collect information about you from:

● social networking services;

● publicly accessible sources; and

● our service providers, third parties, and/or other parties. 

To the extent we receive any personal information from any such source, we will apply this Privacy Policy.

 

We can supplement any of the information we collect from or about you and use it and disclose it in the manner described in this Privacy Policy.

2. Cookies and Other Technologies; Do Not Track

We, along with our service providers, third parties, and/or other parties, use cookies, web beacons, tags, flash cookies or local shared objects, persistent device identifiers, application analytics software, and other technologies. These technologies are used for tracking, advertising, analytics, and personalization and optimization of the Service. 

● Cookies. Cookies are small text files that are stored on your computer. 

Persistent cookies remain on the computer of the user of or others who access the Service after the browser has been closed. 

Session cookies exist only during an online session and disappear from the computer of the user of or others who access the Service when they close the browser software. 

You can instruct your browser to stop accepting cookies. But if you do not accept cookies, you may not be able to use all portions or all functionality of the Service. Please see www.allaboutcookies.org for additional information about cookies.

● Web beacons. Web beacons or tags (small images embedded into websites or emails that send information about your computer when you access or use the Service or open an email we send to you) can be used by either us or a service provider, third party, and/or other party.

● Flash cookies or local shared objects. We can use flash cookies or local shared objects.

● Persistent device identifiers. Persistent device identifiers are unique strings that are associated with the mobile device that you use to connect to the Service. Persistent device identifiers can be modified or disabled by sophisticated users.

● Service providers, third parties, and/or other parties may collect personally identifiable information about an individual user's online activities over time and across different internet services when a user uses the Service. 

● Below are resources regarding online tracking.

For Google Analytics, please see https://policies.google.com/privacy, https://policies.google.com/technologies/partner-sites, https://www.google.com/analytics/terms/, and https://tools.google.com/dlpage/gaoptout.

For Datadog Real User Monitoring (RUM) Service, please see https://www.datadoghq.com/legal/privacy/, https://datadoghq.com/legal/msa, and https://www.datadoghq.com/legal/cookies/.

● Below resources regarding online advertising.

 
Ad networks. You may exercise choice over how information about your interests is used by ad networks to deliver you relevant advertising. To learn how to opt out of ad network interest-based advertising in the United States, please visit the Digital Advertising Alliance at http://optout.aboutads.info/#!/ and the Network Advertising Initiative at https://optout.networkadvertising.org/?c=1#!%2F.

For Instagram, please see https://privacycenter.instagram.com/policy, https://help.instagram.com/581066165581870, https://help.instagram.com/155833707900388, https://help.instagram.com/1896641480634370/?helpref=hc_fnav, and https://help.instagram.com/173081309564229?helpref=search&sr=1&query=ads.

● Do not track. At this time, we do not respond to "Do Not Track" signals sent from web browsers or other mechanisms that provide users the ability to exercise choice regarding the collection of personally identifiable information about an individual user's online activities over time and across service provider, third party, and/or other party internet services. 

3. How We Use the Information We Collect 

We can use the information that we collect from and about you to conduct our business and for any of the purposes described in this Privacy Policy, subject to applicable law. Examples are as follows. 

● To provide, operate and improve the Service and our business. 

 

● To provide you with products and services. To provide or facilitate providing you with products and services, such as to fulfill your transactions, and process, manage, maintain, and service your user account or accounts and your user profile. 

● To administer and troubleshoot the Service.

● For text messaging. Please see the Topgana.io Terms https://www.topanga.io/termsofservice for information about text messaging.

● To communicate with you. To communicate with you to provide information, content, notifications, Food Service Provider promotions, and recommendations, including without limitation, based on information you provide (for example, your user profile). 

● To respond to you. To respond to you, such as when you place an Order or make a transaction, contact us, make a request or inquiry, complete a survey or questionnaire, or provide a comment or suggestion.

● For personalization of your experiences with us. For personalization of your experiences with us, including to remember your interests and preferences, customize the products and services we provide you with or recommend, facilitate your interactions with us, track and categorize your activity and interests on the Service, and enrich your experience on the Service. 

● For marketing and advertising. For marketing and advertising, such as to send you marketing and advertising communications and to customize the marketing and advertising that we show you. We may also run advertising on other websites and applications through our advertising display partners. 

● For analytics. For analytics, including to understand how you use the Service, determine how you access the Service, to improve the Service, and for research and development, and/or fixing errors, by us or a service provider, third party, and/or other party, subject to applicable law.

● For our business purposes. For our business purposes, such as to operate and improve upon our business and lawful business activities; to maintain our accounts (including without limitation, user accounts) and records, research and development, product, service, and content improvement and development; fixing errors; to determine your satisfaction with our products and services; to detect and prevent fraud or misuse of our products and services; and for any other business purpose that is permitted by applicable law.

● Surveys and questionnaires; research. To create and/or administer surveys and questionnaires and conduct research.

● For legal and safety purposes. For legal and safety purposes, including to defend or protect us, you, or others, from harm or in legal proceedings; protect our rights; protect our security and the security of others and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; comply with our license obligations; enforce the Terms; and notify you of product recalls or safety issues.

● Anonymized information. For collecting, processing, and/or creating anonymized information, which we or a service provider, third party, and/or other party can do, subject to applicable law, and which we or a service provider, third party, and/or other party can use for any purpose, subject to applicable law.

● Compiled information. For collecting, processing, and/or creating compiled information, which we or a service provider, third party, and/or other party can do, subject to applicable law, and which we or a service provider, third party, and/or other party can use for any purpose, subject to applicable law.

● With your consent. We can use your information other than as described in this Privacy Policy if we notify you and you consent to such use.

● At your request. We can use your information at your request, subject to applicable law.

● For any other purpose with notice by us. We can use your information for any other purpose for which we provide you with notice, subject to applicable law.

● Cookies and other technologies; do not track. Please see "Cookies and Other Technologies; Do Not Track" above.

4. To Whom Do We Disclose Your Information?

Information can be disclosed to service providers, third parties, and/or other parties in accordance with this Privacy Policy, subject to applicable law. Please note that you can choose not to disclose certain information. Please see "What Information Do We Collect and How Do We Collect It?," "Cookies and Other Technologies; Do Not Track," and "How We Use the Information We Collect" above and "Children's Privacy," "Storage," "Retention," "Choices Regarding Your Information," and "Your California Privacy Rights" below. 

● Service providers, third parties, and/or other parties. We can use service providers, third parties, and/or other parties to perform certain services on our behalf, including without limitation, fulfilling transactions, monitoring compliance by users with and enforcement of and applying the Terms, auditing interactions and transactions with users, detecting and preventing fraud, addressing security issues, fixing errors, helping us with advertising or marketing, maintaining accounts (including without limitation, user accounts) and providing customer service, helping with our internal research and development, verifying product and service quality or safety, and performing any of the other actions or activities allowed under this Privacy Policy. We can disclose information about you that they need to perform their functions and in accordance with our agreements with them. 

● Food Service Providers and their third party service providers. We can disclose information about you as needed to provide the Service to you, such Food Service Providers, and their third party service providers and for such parties to operate the food and beverage programs that use the Service. 

● Social networking service. If you choose to use a social networking service, information from or about you may be disclosed to or collected by the social networking service. Please see "Choices Regarding Your Information—Social networking service" below.

● Direct marketing. We may disclose personal information to third parties for such third parties' direct marketing purposes. Please see "Your California Privacy Rights" below.

● Business changes. If we become involved in or engage in the preparatory steps leading to a merger, acquisition, sale of assets, divestiture, joint venture, securities offering, financing, bankruptcy, reorganization, liquidation, dissolution, or other transaction, or if the ownership of all or substantially all of our business otherwise changes, we can disclose or transfer your information to another party or other parties, and it can be used subsequently by such party or parties. 

● For analytics. For analytics, including to understand how you use the Service, determine how you access the Service, and improve the Service, by us or a service provider, third party, and/or other party, subject to applicable law.

● Legal and safety. Other parties, such as law enforcement, government entities, courts, or service providers, third parties, or other parties, as required or allowed by applicable law and/or for enforcement of or applying the Terms, such as for the legal and safety purposes described in "How We Use the Information We Collect" above, or otherwise to help prevent harm or fraud to us, you, or others. 

● Anonymized information. We can disclose anonymized information relating to users of and others who access the Service to any service provider, third party, and/or other party for any purpose, subject to applicable law. 

● Compiled information. We can disclose compiled information relating to users of and others who access the Service to any service provider, third party, and/or other party for any purpose, subject to applicable law. 

● With your consent. We can disclose your information other than as described in this Privacy Policy if we notify you and you consent to this disclosure.

● At your request. We can disclose your information to any other individual or service provider, third party, and/or other party at your request, subject to applicable law. 

● For any other purpose with notice by us. We can disclose your information for any other purpose for which we provide you with notice, subject to applicable law. 

● Cookies and other technologies; do not track. Please see "Cookies and Other Technologies; Do Not Track" above. 

5. Links to Other Websites

This Privacy Policy applies only to the Service. The Service may have links to other websites, applications, information, content, products, or services to which this Privacy Policy does not apply, including without limitation, with respect to Food Service Providers and advertisers found on the Service. Topanga.io does not endorse or assume any responsibility for any of such other sites, applications, information, content, products, or services. The policies and procedures we describe here do not apply to these websites, applications, information, content, or material. We neither can control nor are responsible for the privacy practices or content of these websites, applications, information, content, products, or services. We suggest reviewing the privacy policies of these websites, applications, information, content, or material.

 

6. Children's Privacy

We do not knowingly collect personal information from individuals under age thirteen (13). If you are under age thirteen (13), please do not access, use, or submit any personal information through, or in connection with, the Service. If you have reason to believe that we may have accidentally received personal information from an individual under age thirteen (13), please immediately email us at hello@topanga.io.

7. How We Protect Your Information

We take physical, technological, and administrative measures to protect the information that you provide through, or in connection with, the Service from accidental or unlawful destruction, loss, or alteration, and from unauthorized access, use, or disclosure. Please be aware, however, that no security measures can guarantee absolute security. No Internet, text message, email, or application transmission or method of electronic storage is ever fully secure or error free. Text message, email, or other communications, including without limitation, those sent through, or in connection with, the Service, may not be secure. You should use caution whenever submitting information through, or in connection with, the Service, and take special care in deciding which information you provide us with.

8. Storage

By using or visiting the Service, your personal information will be transferred to and processed in the United States and any other country or jurisdiction at our sole discretion. The laws that apply to the use and protection of personal information in the United States or other countries or jurisdictions in which we transfer or process personal information may be different from the laws and protections in your country.

9. Retention

We will retain your personal information for as long as reasonably necessary for the purposes outlined in this Privacy Policy, while we have a legitimate business need to do so in connection with your user account, or as required by law (for example, for legal, tax, accounting, or other purposes), whichever is the longer.

If you have elected to receive email communications from us, we retain information about your email preferences until you opt out of receiving these email communications and in accordance with our policies. 

Please see the Topanga.io Terms https://www.topanga.io/termsofservice for information about text messaging.

To determine the appropriate retention period for the categories of your personal information, we will consider the amount, nature, and type of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we use your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. In certain circumstances, we can anonymize and/or compile your personal information, subject to applicable law.

 

10. Choices Regarding Your Information

You have choices regarding your information on the Service. 

● Changing your information. You can make changes to your information, including without limitation, accessing your information, correcting or updating your information, or deleting your information by emailing us at hello@topanga.io, subject to applicable legal restrictions. We may take reasonable steps to verify your identity before providing access to, correction of, update of, or deletion of, your personal information. 

● Email communications. You can make changes regarding receiving emails from us by emailing us at hello@topanga.io. You also can opt out of receiving marketing emails from us by following the opt out or unsubscribe instructions in each such email. You may continue to receive service-related and other non-marketing emails.

 

● Text messaging. To unsubscribe from text messages at any time, text STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to (213) 212 7356 or reply STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to any text message you receive from Topanga.io. You consent that following such a request to unsubscribe, you may receive one final text message from Topanga.io confirming your request. For help, text HELP to (213) 212 7356 or contact us at hello@topanga.io. Please see the Topanga.io Terms https://www.topanga.io/termsofservice for information about text messaging.

● Withdrawing consent. You can withdraw your consent to our use or disclosure of your information at any time by emailing us at hello@topanga.io.

● Cookies and other technologies; do not track. Please see "Cookies and Other Technologies; Do Not Track" above. 

● Social networking service. You should make sure you are comfortable with what information from or about you may be disclosed to or collected by a social networking service. For what information is disclosed or collected and how it is used, please carefully review the social networking service’s privacy policy and terms and conditions and modify your privacy settings directly on that service.

● Please see "Retention" above.

● Please see “Your California Privacy Rights” below.

● Declining to provide information. We need to collect information to provide certain services. If you do not provide the information we request, we may not be able to provide certain services.

11. How To Contact Us

If you have any questions or comments about this Privacy Policy, please contact us as follows.

Email address: hello@topanga.io.

 

Text messaging telephone number: (213) 212 7356.

 

12. Your California Privacy Rights

California Civil Code Section 1798.83 permits individuals who are California residents to request from a business, with whom the California residents have an established business relationship, certain information about the categories of personal information the business has disclosed to third parties for those third parties’ direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. You can make one request each year by emailing us at hello@topanga.io.

13. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and from time to time. If we update or modify this Privacy Policy, you will be required to accept the updated or modified Privacy Policy in order to continue using the Service. If you do not agree to the updated or modified Privacy Policy, you may not continue to access or use the Service. Please review this Privacy Policy periodically and especially before you provide any information. This Privacy Policy was made effective on the date indicated above.

14. Conflicts

If any of the terms of this Privacy Policy conflict with any of the terms of the Topanga.io Terms, the terms of this Privacy Policy shall control with respect to the subject matter of this Privacy Policy.