Question 1

What is ReusePass?

Accepted Answer

ReusePass is a program that lets diners check out and return reusable to-go containers, reducing resource consumption and diverting single-use containers from landfills.

ReusePass makes checking out a reusable container as easy as checking out a library book! Each ReusePass user and container have a unique QR code. When you’re checking out a container, dining operators will scan your ReusePass QR and the container QR code, which starts your rental window. Like library books, all containers have a due date. Use your mobile number to access your ReusePass account, keep track of your containers, see return bin locations, and celebrate your positive planetary impact!

Question 2

How do I join?

Accepted Answer

Great question!

Most campuses offer sign-up directly on ReusePass. To sign up, simply go to app.reusepass.com, select your campus, and enter the details requested.

This video shows an example sign-up flow.

If you’re ordering reusable to-go through the Grubhub app, tap on the 'Grubhub Questions' category above for more details!

The sign up process varies by campus, so please reach out to your campus dining team for specifics on how to participate in the ReusePass program!

Question 3

Can I join ReusePass if I don't have a U.S. or Canadian phone number?

Accepted Answer

Yes! You can now sign up for ReusePass through WhatsApp. Sign up here and choose your campus, then click on the flag icon to select the applicable country for your phone number and follow the outlined steps.

Make sure you have a WhatsApp account, the WhatsApp app is up to date, you have agreed to the latest WhatsApp terms of service, and the number in your WhatsApp account matches the number you are using to sign up for the ReusePass program. Email reusepass@topanga.io if you have any questions!

Question 4

How can I save my ReusePass QR Code to my Digital Wallet?

Accepted Answer

Apple Wallet
Tap “Add to Apple Wallet” to save your unique QR code to your Apple Wallet.

Google Wallet
Take a screenshot of your QR code. 
Open Google Wallet and tap “Add to wallet”
Select the “Everything else” option and choose “Manual” to upload the QR as an image. 
Watch the video below for a full step-by-step walkthrough.

Question 5

How do I check-out reusable containers?

Accepted Answer

How you check-out reusable containers varies by dining location, so reach out to your campus dining team for the latest and greatest at your campus!
That said, some general guidelines apply to most campuses:

If you are ordering in person...
You’ll likely need to request a reusable container at check-out and will be asked to show your ReusePass QR code before you can get your meal.
⭐️ Pro Tip: Add your ReusePass to your mobile wallet so it’s always easy to find!

If you’re ordering through a mobile app like Grubhub...
Each time you order a meal in a reusable container, your ReusePass QR will be printed on the order receipt so the dining team knows to pack your meal in a reusable to-go container and scan the ReusePass QR before they place it on the shelf for pick-up.

Question 6

Where and how do I return a container?

Accepted Answer

Returning containers is easy! Empty your container of any remaining food scraps and drop it in a ReusePass return bin on campus - no scanning necessary! Once returned, the dining team will collect, sanitize and scan-in all returned containers.

Containers are typically scanned in by the dining team within 48hrs of drop-off, but it can sometimes take longer, especially over the weekend. If you’ve dropped your container(s) in a return bin on or before the due date, don’t worry, you’ve done your part!

🌟 Pro Tip: You can see container due dates and find ReusePass return bin locations by navigating to your ReusePass account and clicking on “see return locations” in the top right corner.

Question 7

How long can I keep my container?

Accepted Answer

Containers are due back 3 days after check-out, but we recommend returning them as soon as you're done so they can get sanitized and recirculated in the ReusePass ecosystem!

If you forget to return a container by the due date, we'll send you a late text reminding you to return the container ASAP to avoid a failed container rental. Once a container is marked as late, you'll have 48 hours to return it before the rental window closes.

Don't worry - our ReusePass app makes it easy to see container statuses and due dates!

Question 8

How can I see if I have a container due?

Accepted Answer

Open your ReusePass account. Select Due Soon. Navigate through the calendar to see your upcoming returns.

Select Missed Returns to view containers you may have forgotten to return. Although you missed a return, please still return your container so it can be used again (and again, and again).

Question 9

How do I know which container to return?

Accepted Answer

Great question! You don’t need to keep track of the exact containers you’ve checked out each day; any container of the same type due will count as a return.

Example: If you have 5 large to-go containers at home and 1 is due today, you can return any one of them to complete your rental.

Question 10

Why is there a 3-day return window?

Accepted Answer

The 3-day window exists to encourage participants to return their containers in a timely fashion, so they can get washed and reused.

This means we can serve the same number of students with fewer containers! It ensures the efficiency of the Reuse program, helping to create a healthier and happier planet. 🌎

Question 11

What happens if I don’t return a container on-time?

Accepted Answer

Each campus has their own policy for late and unreturned containers. If your campus charges a late fee, you’ll be able to see that in your ReusePass app.

If you have questions, reach out to your campus dining team for specifics!

Question 12

Why is my container not showing as returned even though I returned it?

Accepted Answer

Sometimes it takes a few days for the dining team to scan a container back in after it’s been returned. Keep an eye on your ReusePass account rentals, and reach out to your campus ReusePass customer support number or dining team if you don’t see your rental checked in by the end of the day.

Question 13

What happens if a container breaks?

Accepted Answer

Accidents happen! If a container breaks, take a picture of the QR code on the container and send it to your campus dining team or your campus ReusePass customer support number. From there, please go ahead and return the broken container by the due date in a designated return bin.

It’s important to return broken containers on time so we can give you credit for reusing. The dining team will use the QR code on the container to mark it as broken so they can understand the lifespan - and environmental impact - of each container!

Question 14

I’m just one person, can I really have an impact?

Accepted Answer

Yes! In one fall semester, students across the U.S. helped save 1,000,000+ containers from the landfill, which is the equivalent of conserving 800,000+ gallons of water or preventing 850,000+ pounds of GHG emissions from entering the atmosphere. That’s HUGE impact, all from reusing with ReusePass!

⭐️ Pro Tip: View you personal impact at the bottom of your account under Trash Stats.

Question 15

How do I delete my account?

Accepted Answer

To delete your account, email reusepass@topanga.io and provide the campus and mobile number associated with your account.

Question 16

How can I become more involved with ReusePass?

Accepted Answer

We have an amazing ReusePass Ambassador Program and would love to have you join. Learn more here!

Question 17

Anything I need to know about ReusePass promotions or challenges?

Accepted Answer

All challenges and promotions offered by ReusePass may be subject to exclusions. For promotion codes on Grubhub, please note Grubhub’s terms and conditions might apply so refer to Grubhub for details. Promotions cannot be used in conjunction with any other discount or offer. Offer cannot be applied to Gift Cards or prior purchases. Other restrictions and exclusions may apply.

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